Returns Exchange policy

....because We Believe, Dogs are Family

QUESTIONS? 866.772.7551

 

 

 

RETURNS AND EXCHANGE POLICY

 

Products must be returned in their original packaging and should not be used.

Based on your request, Full refund will be issued to you with 7-10 working days or a replacement will be shipped to you once the product has been received. The refund amount will be the full amount of what you paid –Does not include any shipping charge. We offer free return on all items.

We have a 30-day return policy.

Returning item must be in the same condition that you received it, unused, and in its original packaging. If it is not received in the exact condition, partial refund will be issued



To start a return, you can contact us at admin@luxepetsproducts.com. We will email you a pre-paid return shipping label with clear instructions. All emails are responded to within 24hours.

 

Damages and issues 
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can send you a replacement and make it right or issue you a full refund.

 

Unfortunately, we cannot accept returns on sale items.

 

All clearance item sales are final and cannot be exchanged or returned.

 

We do not charge any shipping cost for the following:

Exchanges 
If you change your mind about the product size or color, you can always exchange it.

Better Price

If you find a better price, we will match the price or issue you a refund based on your decision.

Changed mind

Does not fit

No longer needed

Wrong item ordered (color or size)

All returns will not receive any coupons that was applied to the original purchase. You will receive a full refund of the exact amount paid.

 


Contact us for any return questions at

admin@luxepetsproducts.com.

 

FAQ's

  • How long will it take before I receive my order?

    Orders received before 2pm EST (else will be processed the next working day) are processed the same day and will be received in 2-3 working days 

     

  • What is the average order for free shipping?

    There is no minimum order.  All orders within United States are shipped free

  • Can I exchange my order?

    Yes, you can. All orders can be exchanged and must be in the original packaging and unused

  • Is it machine washable?

    Yes, all our products are machine washable. Wash on cold - gentle cycle - low spin. Hang to air dry

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