Faq's

....because We Believe, Dogs are Family

 

Q. How long will it take before I receive my order?

A. Orders received before 2pm EST (else will be processed the next working day) are processed the same day and will be received in 2-3 working days

 

Q. What is the average order for free shipping?

A. There is no minimum order. All orders within United States are shipped free

 

Q. Can I exchange my order?

A. Yes, you can. All orders can be exchanged and must be in the original packaging and unused

 

Q. Is it machine washable?

A. Yes, all our products are machine washable. Wash on cold - gentle cycle - low spin. Hang to air dry

 

 

FOR ALL OTHER ENQUIRIES

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LUXE PETS PRODUCTS, INC.

[email protected]

1 901 612 6714

 

FAQ's

  • Can I return it for a refund?

    Yes, it can be returned in the original packaging and unused for a full refund. Read our full refund policy here

  • How long will it take before I receive my order?

    Orders received before 2pm EST (else will be processed the next working day) are processed the same day and will be received in 2-3 working days 

     

  • What is the average order for free shipping?

    There is no minimum order.  All orders within United States are shipped free

  • Can I exchange my order?

    Yes, you can. All orders can be exchanged and must be in the original packaging and unused

  • Is it machine washable?

    Yes, all our products are machine washable. Wash on cold - gentle cycle - low spin. Hang to air dry