faq

....because We Believe, Dogs are Family

FAQ's

Q. How long will it take before I receive my order?

A. Orders received before 2pm EST (else will be processed the next working day) are processed the same day and will be received in 2-3 working days

Q. What is the average order for free shipping?

A. There is no minimum order. All orders within United States are shipped free

Q. Can I exchange my order?

A. Yes, you can. All orders can be exchanged and must be in the original packaging and unused

Q. Is it machine washable?

A. Yes, all our products are machine washable. Wash on cold - gentle cycle - low spin. Hang to air dry

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LUXE PETS PRODUCTS, INC.

1 866 772 7551

FAQ's

Can I return it for a refund?

Yes, it can be returned in the original packaging and unused for a full refund. Read our full refund policy here
How long will it take before I receive my order?

Orders received before 2pm EST (else will be processed the next working day) are processed the same day and will be received in 2-3 working days
What is the average order for free shipping?

There is no minimum order. All orders within United States are shipped free
Can I exchange my order?

Yes, you can. All orders can be exchanged and must be in the original packaging and unused
Is it machine washable?

Yes, all our products are machine washable. Wash on cold - gentle cycle - low spin. Hang to air dry

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